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GDPR Privacy Policy

Announcement

Inappropriate billing of corporate clients

August, 2018

Dear Valued Customers,

Thank you for using Yamato Home Convenience. Unfortunately due to we take the result of this survey seriously and the recommendations from the investigation committee and reexamines the compliance with all of our moving services provided by our company.
For not compliant service, we will be temporarily suspending our new orders for single-person moving and family type moving services including those for individual customers until the redesign of products that can comply with the clause was completed, and decided to dispose of this situation.
Betraying the trust of our corporate clients and customers who used the services of the Yamato Group, and stakeholders. We sincerely apologize for any inconvenience and worries caused by this action.
For future details, we will upload the day later.
Thank your for your patience and understanding during this time and we apologize for any inconvenience this may cause.

Respectfully,

Chika Kinoshita.
Customer coordinator
E-mail: y5229016@kuronekoyamato.co.jp
____________________________________________________________________
Yamato Home Convenience Co. Ltd.
Customer Satisfaction Promotion Department 
http://www.008008.jp/en/

Helping you move to your new house. And also helping in your daily life on the new location. We shall always do our utmost best, wishing to offer more convenient and pleasant services, striving to make all aspects of our customers' lives comfortable and new.

Note 1 : The person in charge available business hours : 9am - 6pm on weekday.
Note 2 : Please be advised we will not be able to accept same day delivery and pickup orders. However, we may accept family moving after consultation depending on the area.

Services

Single-person moving

Our moving services are as simple and convenient like Ta-Q-Bin: you can choose the option of Next Day Delivery, select the time of delivery and so on! Our services will also save you money, since you can pay according to the number of boxes to be transported and use various kinds of discounts.

Family moving

We offer selection order system that allows you to choose only those services you need, making sure that your family moves as efficiently as possible with no time or money wasted.

Transportation of large furniture and major appliance

You can send whatever it is just one household goods. You can leave packaging, delivery, and installation to us. Two members of our staff will make sure that everything is done promptly and carefully.

Note 1 : The person in charge available business hours : 9am - 6pm on weekday.

Note 2 : Please be advised we will not be able to accept same day delivery and pickup orders. However, we may accept family moving after consultation depending on the area.

Please feel free to contact us if you need more information about our services!

Inquiries
Busy season (3/20~4/10)

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