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Inappropriate billing of corporate clients

August, 2018

Dear Valued Customers,

Thank you for using Yamato Home Convenience. Unfortunately due to we take the result of this survey seriously and the recommendations from the investigation committee and reexamines the compliance with all of our moving services provided by our company.
For not compliant service, we will be temporarily suspending our new orders for single-person moving and family type moving services including those for individual customers until the redesign of products that can comply with the clause was completed, and decided to dispose of this situation.
Betraying the trust of our corporate clients and customers who used the services of the Yamato Group, and stakeholders. We sincerely apologize for any inconvenience and worries caused by this action.
For future details, we will upload the day later.
Thank your for your patience and understanding during this time and we apologize for any inconvenience this may cause.

Respectfully,

Chika Kinoshita.
Customer coordinator
E-mail: y5229016@kuronekoyamato.co.jp
____________________________________________________________________
Yamato Home Convenience Co. Ltd.
Customer Satisfaction Promotion Department 
http://www.008008.jp/en/

FAQ

Are you the same company as the Yamato Transport?

Our company and the Yamato Transport are both companies affiliated with Yamato Holdings, but we are two separate company. Therefore, the services we offer also differ. Our company handles transportation of large furniture and major appliance, offers moving services, etc. For Yamato Transport please click here.

Why are you charging more for baggage of the same size than Yamato Transport?

Prices for transportation of large furniture and major appliance offered by our company including packing fees. Yamato Transport does not offer packing services.

Please tell me the payment methods I can use for transportation services of large furniture and major appliance?

The only acceptable terms are cash payment in advance at pick up location. We do not accept cash on delivery. Please click here for details.

I want to use your transportation services of large-sized furniture and household appliances and want you to come to collect the baggage today.

We are sorry for the inconvenience, but transportation services of large-sized furniture and household appliances needs advanced reservations.

I want to use your transportation services of large-sized furniture and household appliances and as the destination is very close I want you to deliver the baggage on the same day.

We are sorry for the inconvenience, but transportation services of large-sized furniture and household appliances are not available for same-day delivery.

I would like to rent a truck.

Our company does not offer truck rental services.

Are there any types of baggage I should be careful about when using transportation services of large furniture and major appliance?

Due to legal issues we do not handle disposal of disused articles. Please consult the municipal authorities closest to your house. For other details please click here.

What kinds of transport insurance are available?

The insurance available for moving and transportation of large furniture and major appliance is optional and you can insure your baggage stating the market price of your household articles.

Example: please read the following for common small-lot shipments

Minimum premium of 50 yen
  • -> amount covered is 25,000 yen
    (premium rate of 20 yen against the amount covered of 10,000)
Insurance of 60 yen
  • -> 30,000 yen
Insurance of 70 yen
  • -> 35,000 yen
Insurance of 80 yen
  • -> 40,000 yen
Insurance of 90 yen
  • -> 45,000 yen
Insurance of 100 yen
  • -> 50,000 yen
Other

Please also read this information.

Please feel free to contact us if you need more information about our services!

Inquiries
Busy season (3/20~4/10)

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