The services are available only when all of the following conditions are satisfied.
- 1. When the article satisfies the two following conditions:
- a. The sum total of three sides, that is, height + width + depth, is less than 450cm.
Please note that in either of the following cases, delivery may take longer than usual:- (1) The sum total of three sides is 350cm or more.
- (2) The longest side is 180cm or more.
- (3) In cases of articles, which cannot be put on the side or turned over with width of 104cm or more.
- b. The weight of the article is within the limits of what can be carried by two people (around 100kg).
- a. The sum total of three sides, that is, height + width + depth, is less than 450cm.
- 1. If either of the sides is not flat, the longest three sides are measured.
- 2. Each of the products forming a set (a television set and its television stand, a reception furniture suite, a dining room furniture set, etc.) will be measured separately with separate fees calculated for each.
- * In cases of articles that can be folded up, rank assessment will be made in the folded up state.
(Examples: folding beds, collapsible folding bicycles, etc.) - * Even if you purchased the products together as a set such as an air-conditioner (an interior unit and an exterior unit) or a studying desk (a desk and a chair), articles will be measured and assessed separately with separate fees calculated for each.
- * In cases of articles that can be folded up, rank assessment will be made in the folded up state.
Acceptable payment terms are cash, credit card, or QR code payment at the pickup location.
Cash on delivery (COD) for individuals is not accepted.
For cash on delivery service, a corporate contract must be signed in advance.
Please contact us for details.
Acceptable cashless payment: (one-time payment only)
UnionPay is not accepted.
QR Code Payment
Example: Major QR code payment brands: PayPay, Rakuten Pay, d-pay, auPay, Melpay
The following are examples of products you should be particularly careful with.
| Type | Examples: | Acceptable condition |
|---|---|---|
| PC, AV, consumer electronics, etc. | Personal computers Multifunction printers Printers Plotters, etc. |
In some cases of large articles such as those for business use, we may not be able to transport your articles. Please contact us for details. |
| LCD television sets Copy machines, etc. |
||
| Furniture, bedding, etc. | Beds: | Up to queen size |
| Water beds: | When the water is removed in advance | |
| Bunk bed, Loft bed, etc. | Only when it can be disassembled. Disassembly and assembly services are available for separate fee. |
|
| Electric bed (including nursing beds) Special beds for medical treatment, etc. |
||
| Musical instruments | Guitars, Keyboards, etc. |
Excluding valuables and articles that are easily damaged |
| Vehicles | Senior cars Electric carts Electric bicycles |
Articles with batteries have to be safe with no risks of leakages of liquid or catching fire. |
| Buddhist altar fittings Other |
Buddhist altars | All of the accessories have to be packed by the customer. |
| Dog cages Portable toilets, etc. |
Have to be newly bought and unopened. Or unused and packed in the box it came with at the time of purchase. |
- * There may be cases in addition to the above when we can or cannot transport your articles depending on various conditions. Please contact us for details.
The following products cannot be transported with our large furniture and major appliance transportation services.
| Type | Examples: | Reason: |
|---|---|---|
| Articles that are easily damaged | Glassware (showcases, large-sized tables of 140cm or more, a large water tanks, etc.) Marble products (of 140cm or more) Doll cases (and dolls) Antique furniture, and other products pursuant to the above |
Since we do not have the equipment required for transportation of the articles above |
| Works of art Antiques Valuables |
Pictures, calligraphic works, jars, folding screens, precious metals Irreplaceable articles, and other products pursuant to the above |
|
| Precision tools | Drafters (drafting stands) Pianos (grand pianos, upright pianos, electronic organs, antique pianos) PC servers Speakers Medical appliances (machines), and other products pursuant to the above |
|
| Other | Parts of vehicles (bumpers, mufflers, bonnets, etc.) Vehicles, such as motorcycles Garden plants, garden stones, food, and other products pursuant to the above |
- * There may be cases in addition to the above when we can or cannot transport your articles depending on various conditions.
